Terms and Conditions
GENERAL TERMS AND CONDITIONS OF USE AND SALE
These general terms and conditions (the “Conditions”) apply to:
a) the use of any information, pictures, documents and/or other services on the following European online store of Saint Francis Medical Tecnologies Ltd (“SFMT”) https://stfrancismedicaltechnologies.com and their different versions (the “Website”); and
b) the purchase of SFMT branded products on the Website.
- Data privacy
- Exclusion of liability for external links
- Information on the Website
The information on the Website is for general information purposes only and does not constitute advice. Even though SFMT has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. SFMT does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
SFMT shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of SFMT.
SFMT shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
- Intellectual property
All brand names, logo, product names and titles used on the Website are trademarks or trade names of SFMT or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.
All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are the copyrights of SFMT and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, of for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
III. TERMS OF SALE
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.
The products offered on the Website represent an offer to purchase products from Saint Francis Medical Tecnologies Ltd (“SFMT”) based on the data provided on the Website.
All prices indicated are EUR amounts and do not include value-added tax. Orders and deliveries are possible only within the countries of the European Union. If SFMT is not able to execute an order, SFMT will inform you as quickly as possible. Orders are accepted only in quantities usual for professionals.
When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).
When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur.
If you have placed an order in error, or you would like to cancel an order before it is delivered, please contact our customer service team. SFMT will do its best to assist you any way it can. As SFMT always strives for quick deliveries, it means there is not much time to cancel your order.
Please note that we cannot make or accept any changes once your order has been placed.
We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
- The product is not available
- Your billing information is not correct or not verifiable
- Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
- If applicable your bank transfer payment is not received within 5 business days after the Order Confirmation
- We could not deliver to the address provided by you
- Due to circumstances or events beyond our control.
- Payment method
You can pay for the products by credit card (MasterCard, Visa, American Express) using PayPal and by other means as may be applicable in your country, see here for more information on the payment process.
If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.
- Data check
During the payment process, SFMT may perform credit checks. Based on the outcome thereof SFMT may change, adjust or decline an order and/or the selected payment method. In most cases, SFMT will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
- Your total price
The total price specified in the final checkout screen includes VAT only if you are a UK professional. If you are buying from outside the UK, the total price will not include VAT, since you will have to pay it in your own country.
This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
- Price changes
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
As a rule, delivery time is maximum 28 working days after upon payment verification. Usually, our products are delivered in 5-10 days. We offer free shipping for every order placed on our website.
We ship towards every country of the European Union.
The products remain the property of SFMT until payment is made in full.
Return and Cancellation
Returning defective products
All products purchased on the Website may be returned within the following time frame at your own risk. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you), following the instructions below. You then need to physically return such product(s) to us without undue delay and in any event not later than 14 days after the day you informed us about your intention to return the product(s). In the event your claim is justified, the purchase price and the shipping costs will be refunded.
Exercising your right of return (withdrawal)
If your order contains only one product (sample) it may be returned free of charge within 14 days of receipt thereof, at your own risk. If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery (if applicable) and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may, however, withhold reimbursement until we have received the products back.
Returned products must be returned in the same condition as they were sent – and must have their original label. If the products have deteriorated due to extensive use, we reserve the right to send the product back to the shipper.
In addition, please be reminded of the existence of a legal guarantee of conformity for products under Section 13 of the Sales of Goods Act 1979.
How to return
If you want to return a product, you will have to pay for the shipping.
Please remember responsibility for the return is yours until the parcel reaches us. You will receive an email notification once we have processed your return shipment. You will receive the refund in the same payment method used for the purchase within 10-14 days, depending on your bank.
SFMT does not have an exchange service.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid to the same card or account that was used to place the order without undue delay.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
In order to get a full refund, it is important that we receive the returned products in the state in which you received them: the returned products must be complete, in perfect conditions and in the original packages.
The equipment supplied is covered by a standard warranty against manufacturing defects of 12 months from the date of delivery. Consumable and perishable items such as gel, recording paper, ink, battery, plastic and rubber parts are excluded from the warranty.
Our service center will repair or replace any product or part of a product which proves to be defective during the warranty period; These products and parts must be used as prescribed by the operating instruction given in the product user manuals.
During the warranty period, we will replace or repair any defective parts at its discretion. The defective products or parts must be returned to our service center, along with an explanation of the failure. Shipping costs must be pre-paid by the purchaser.
Important: any sign of physical damage like scratches or marks on the body of one of our products, evidence of impact, or it having been dropped will void the warranty.
- Contact information
Saint Francis Medical Tecnologies Ltd
36 Jellicoe Close
E-mail: [email protected]
- Changes to these general terms and conditions
If SFMT decides to change these general terms and conditions, we will post the changed terms and condition on the Website. You are advised to regularly check whether they have changed. These terms and conditions were last modified in December 2019.
- Governing law and jurisdiction
These general terms and conditions are governed by the laws of the United Kingdom.